Wipro BPO Solutions Ltd
SPOT OFFERS -CUSTOMER SUPPORT ASSOCIATE / TECHNICAL SUPPORT ASSOCIATE
Roles and Responsibilities: Provide prompt and quick resolutions to customer quires.
Skill & Job Requirements:
Working knowledge of PCs e.g. MS Office with reasonable keyboard skills
Knowledge of Desktops, Generic understanding of customer service
Excellent spoken English and reasonably good written communication skills
Excellent listening skills
Team player
Reasonable analytical skills
Experience: 0-3 Years
Skills: Responsible for customer service, Turnaround within set time frames, Minimize customer dissonance, Optimize charge out and cost per transaction. Monitor customer satisfaction levels and participate in developing improvement plans. Implementation of new negotiated facilities services and programmes. Ensure accurate documentation of customer profiles. Handle written customer correspondence on behalf of operations. Communicate with operations staff on client issues, policy change etc. Maintain customer and vendor databases.
Area of expertise: Operations
Contact: Wipro BPO Solutions Ltd
FC ANNEX, 1215, Shivaji Nagar,
Fergusson College road, Pune
Lane opp FC College, Next to Tata Motors Finance
Tel: 020-32317530/32317535
SPOT OFFERS -CUSTOMER SUPPORT ASSOCIATE / TECHNICAL SUPPORT ASSOCIATE
Roles and Responsibilities: Provide prompt and quick resolutions to customer quires.
Skill & Job Requirements:
Working knowledge of PCs e.g. MS Office with reasonable keyboard skills
Knowledge of Desktops, Generic understanding of customer service
Excellent spoken English and reasonably good written communication skills
Excellent listening skills
Team player
Reasonable analytical skills
Experience: 0-3 Years
Skills: Responsible for customer service, Turnaround within set time frames, Minimize customer dissonance, Optimize charge out and cost per transaction. Monitor customer satisfaction levels and participate in developing improvement plans. Implementation of new negotiated facilities services and programmes. Ensure accurate documentation of customer profiles. Handle written customer correspondence on behalf of operations. Communicate with operations staff on client issues, policy change etc. Maintain customer and vendor databases.
Area of expertise: Operations
Contact: Wipro BPO Solutions Ltd
FC ANNEX, 1215, Shivaji Nagar,
Fergusson College road, Pune
Lane opp FC College, Next to Tata Motors Finance
Tel: 020-32317530/32317535
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