Product Support Analyst

Company name : Xora Software Systems Pvt Ltd

Job Description

Product Support Analyst – Mobile Enterprise GPS Location Services

Title: Product Support Analyst
Experience: 2 years+
Job Location: Bangalore, India

We are looking for a new team member in a Software Engineering -Product Technical Analyst role. We are seeking a Software Engineer who is up for the challenges and ready to provide top quality technical review of our applications that cater to our Mobile On-Demand Enterprise Software Solutions.

You will be able to enjoy office hours that avoid the daily traffic that tends to slow our lives down. 2:00 p.m. to 10:30 p.m. Monday to Friday

The candidate should have experience in identifying and analyzing application product defects. This position works very closely with both Engineering and Level 2 Support. This position reports directly to the Manager- Technical Support.

Qualifications and Experience

• BE/BCA/BSC (Computer Science or Telecommunication or similar) from a reputed university with good academic record
• The candidate should have extensive experience in examining, investigating and solving dynamic software problems.
• Proven ability to meet designated deadlines and professional business practices and demonstrated ability to handle multiple tasks and investigation.
• Good interpersonal communications combined with diplomacy in coordinating defect resolutions

Knowledge and Technical Skills (Mandatory) Requirements

• Hands on Experience in using Java, J2EE and Oracle applications
• Experience and understanding Application performance measurement and tuning and database access.
• Excellent debugging and problem solving skills.
• Working knowledge of JDBC, SQL, and RDBMS

Roles and Responsibilities:

• Monitor and help resolve product related to XORA Mobile Enterprise Applications.
• Troubleshoot, test, & debug software applications.
• Coordinate strategic testing activities with engineering teams for patches and build releases.
• Document activities such as specific test, problem, or solution descriptions and contribute to Xora's knowledge base and FAQ.
• Create Knowledge Base Articles / Technical Notes
• Work with customers & third party vendors to integrate applications to suite customers' business requirements
• Monitoring the application manually & look at error log files to analyze issues further
• Recognize and escalate difficult technical issues to IT operations, and Engineering Department
• Liaison between engineering, and technical support operations

Additional Requirements

• Experience in wireless industry in supporting server side technologies is a big plus
• Experience in understanding Networking Protocols, Mobile Communications is a plus
• Good to have C/C++ development experience.
• Working experience with Global cross-functional support Teams

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